Terms & Conditions

Welcome to TechLocker.

These Terms & Conditions apply when you access our website, browse our products or place an order with TechLocker.

By placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing within these Terms & Conditions affects your statutory rights as a consumer.

1. About TechLocker

TechLocker is an online retailer specialising in PC and gaming accessories, electronics, smart technology, audio products and everyday gadgets.

Throughout these Terms & Conditions, "TechLocker", "we", "us" and "our" refer to the operator of the TechLocker online store.

"Customer", "you" and "your" refer to anyone accessing our website or purchasing products from us.

2. Using Our Website

You may use the TechLocker website for lawful purposes only.

You must not:

• Attempt to interfere with the operation or security of the website

• Attempt to gain unauthorised access to our systems

• Use the website for fraudulent or unlawful purposes

• Copy or reproduce website content without permission where that content is protected by intellectual property rights

We may update, modify or temporarily suspend parts of the website when reasonably necessary.

3. Product Information

We aim to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on screen settings, lighting, manufacturing revisions or other reasonable variations.

Product packaging may also occasionally differ from images displayed on our website.

Products supplied must comply with your applicable statutory consumer rights, including requirements relating to satisfactory quality, fitness for purpose and being as described.

4. Prices

All prices displayed on TechLocker are shown in the currency indicated on the website.

Prices may change from time to time.

The price applicable to your purchase will be the price displayed when you place your order, subject to any obvious pricing error.

Any applicable delivery charges will be displayed during checkout before payment is completed.

5. Placing an Order

When you place an order through TechLocker, you are making an offer to purchase the products contained within your order.

After placing your order, you should receive an order confirmation email.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There has been an obvious pricing or listing error

• Payment cannot be authorised

• We reasonably suspect fraudulent activity

• We are unable to fulfil the order

If we cancel an order after payment has been taken, the relevant amount will be refunded.

6. Payment

Payment must be made using one of the payment methods available during checkout.

Payments are processed through secure third-party payment providers.

TechLocker does not directly store complete payment card information.

You are responsible for ensuring that the payment and billing information supplied during checkout is accurate and that you are authorised to use the selected payment method.

7. Order Processing

Orders are normally processed within the timeframe stated in our Shipping Policy.

Processing times may occasionally be affected by weekends, public holidays, product availability or unusually busy periods.

You will normally receive confirmation once your order has been dispatched.

8. Shipping & Delivery

Estimated delivery times and applicable shipping information are explained in our Shipping Policy.

Delivery times are estimates unless we expressly agree otherwise.

Occasionally, circumstances outside our reasonable control may affect delivery times.

Orders containing multiple products may be dispatched separately and could arrive at different times.

Where available, tracking information will be provided once your order has been dispatched.

Please see our Shipping Policy for further information.

9. Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as quickly as possible.

We will attempt to correct the address if the order has not yet been processed or dispatched, but we cannot guarantee that changes will be possible once fulfilment has begun.

10. Returns & Cancellations

Your cancellation and return rights are explained in our Returns & Refund Policy.

For most eligible online purchases, UK consumers have a legal right to cancel within the applicable cancellation period.

Please contact us before returning a product so that we can provide the correct return instructions.

Nothing in our Returns & Refund Policy or these Terms & Conditions limits your statutory consumer rights.

11. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrectly supplied or materially different from its description, please contact us as soon as possible.

Please provide your order number and details of the issue.

We may reasonably request photographs or video evidence to help us understand the problem.

Depending on the circumstances and your statutory rights, an appropriate remedy may include a repair, replacement, price reduction or refund.

12. Refunds

Where a refund is due, it will normally be issued to the original payment method used to place the order.

After TechLocker issues a refund, your bank or payment provider may require additional time to process it.

Further information can be found in our Returns & Refund Policy.

13. Product Availability

Products are subject to availability.

Although we aim to keep availability information accurate, occasionally a product may become unavailable after an order has been placed.

If we cannot fulfil an order, we will contact you and, where payment has already been taken for the unavailable product, issue an appropriate refund.

14. Promotions & Discount Codes

From time to time, TechLocker may offer discount codes, promotional prices or other special offers.

Unless otherwise stated:

• Promotions cannot be exchanged for cash

• Discount codes may have expiry dates

• Certain products may be excluded

• Only one promotional code may be permitted per order

• Promotions may be subject to additional terms displayed with the offer

We reserve the right to withdraw or amend promotions where reasonably necessary, but this will not affect orders already validly placed using the promotion.

15. Fraud Prevention

We reserve the right to cancel or investigate orders where we reasonably believe fraudulent, unauthorised or suspicious activity may have occurred.

We may request additional information where reasonably necessary to verify an order.

16. Intellectual Property

Unless otherwise stated, content created for the TechLocker website, including TechLocker branding, logos, graphics, written content and website materials, is owned by or licensed to TechLocker and may be protected by applicable intellectual property laws.

Third-party product names, trademarks and logos remain the property of their respective owners.

17. Third-Party Services

Our website may use third-party services for functions including:

• Payment processing

• Order fulfilment

• Delivery and tracking

• Website functionality

• Analytics

• Customer communication

Those third parties may operate under their own applicable terms and privacy policies.

18. Website Availability

We aim to keep the TechLocker website available and functioning correctly.

However, uninterrupted access cannot be guaranteed. The website may occasionally be unavailable because of maintenance, technical problems or circumstances outside our reasonable control.

19. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these terms excludes or restricts your statutory rights as a consumer.

To the extent permitted by law, TechLocker will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

20. Privacy

Your privacy is important to us.

Information about how personal information is collected, processed and protected can be found in our Privacy Policy.

By using our website, you acknowledge that your personal information will be handled in accordance with that policy and applicable data protection requirements.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable requirements.

The Terms & Conditions applying to an order will generally be those in effect when the order was placed.

22. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

Nothing in these terms removes any rights you may have to bring proceedings in a court available to you under applicable consumer law.

23. Contact Us

If you have questions about these Terms & Conditions, an order or any TechLocker product, please contact us through our Contact Us page.

For questions regarding an existing order, please include your order number and the email address used when placing the order.

TechLocker

Gaming. Tech. Everyday Essentials.