Returns & Refund Policy

At TechLocker, we want you to be happy with your purchase. If something isn’t right with your order, please contact us and we’ll do our best to resolve the issue quickly.

14-Day Returns

You have the right to request a return within 14 days of receiving your order.

To request a return, please contact TechLocker before sending any items back. We will provide you with the appropriate return instructions.

Once you have notified us that you wish to return an item, you must return the item within 14 days.

Items returned because you have changed your mind should be:

• In their original condition

• Returned with all accessories, manuals and components supplied

• Securely packaged to prevent damage during transit

You may inspect an item as you would reasonably be able to in a physical shop. If an item has been used or handled beyond what is necessary to inspect it, we may make an appropriate deduction from the refund where permitted by law.

Please do not send a product back without contacting us first, as the correct return location may vary depending on the product.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, faulty, defective or you receive the wrong item, contact us as soon as possible with your order number and details of the problem.

We may ask you to provide photographs or a short video showing the issue so that we can investigate it quickly.

Where applicable, we will arrange an appropriate solution, which may include a replacement, repair or refund.

Nothing in this policy affects your statutory rights under UK consumer law.

Return Shipping

If you are returning an item because you have changed your mind, you will normally be responsible for the cost of returning the item unless we tell you otherwise.

If an item is faulty, damaged on arrival, incorrectly described or we have sent you the wrong product, TechLocker will cover reasonable return costs where we require the item to be returned.

Please retain proof of postage until your return has been completed.

Refunds

Once your return has been received and inspected, we will notify you about your refund.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where required by UK consumer law, standard outbound delivery charges will also be refunded. Additional charges for premium or expedited delivery options may not be refundable beyond the cost of our standard delivery service.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We process orders quickly, so we cannot guarantee that an order can be cancelled once it has entered processing or been dispatched.

If your order has already been dispatched, you may still be able to return it after delivery in accordance with this policy and your statutory cancellation rights.

Exchanges

If you would like a different product, please contact us.

Depending on the circumstances, the quickest option may be to return the original product for a refund and place a new order.

Non-Returnable Items

Certain products may be exempt from change-of-mind returns where permitted by law, including:

• Products made or customised specifically for you

• Sealed products that cannot be returned for health or hygiene reasons once the seal has been broken

• Other products that are legally exempt from cancellation rights

This does not affect your rights if a product is faulty or not as described.

Delivery Problems

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will investigate the shipment and work with the courier or fulfilment partner to resolve the issue.

Please ensure the delivery address entered during checkout is accurate. If you notice an error after placing an order, contact us immediately.

Contact Us

If you have any questions about a return, refund or order, please contact TechLocker through our Contact Us page.

Please include your order number and the email address used to place your order so we can assist you as quickly as possible.

TechLocker

This Returns & Refund Policy does not limit or exclude any rights you have under applicable UK consumer law.